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Purchasing Your Photos
There were 14 questions found in this category:
  1. Besides prints, what other products do you offer?
    Through your Orange photo gallery you are able to purchase prints as well as digital image files (JPG), printed canvases (mounted on a frame or rolled), photo cards, and folded greeting cards. You'll see the option to order these by selecting in the "View by" drop-down menu, "specialty/sale items," ...

  2. Can I cancel my order once I've placed it?
    Since we begin processing orders as soon as they are placed it is difficult to cancel orders. If you would like to see if you could cancel an order, please user our Online Customer Service Form.


  3. Can I pay by check or money order?
    Sorry, we currently accept credit card orders only (American Express, VISA and MasterCard).

  4. How do I know that the images used to make prints and products are of the highest quality?
    All of our products are printed from the high-resolution masters taken from the photographer's camera.

  5. How do I purchase photos?
    Start off by selecting an Event Gallery. Select a thumbnail image to view it at a larger size. Click the "Buy Now" button to add the photo to your shopping cart. You may choose the size and quantities of prints you want of that particular image from the same page or change it in your Shopping Cart. ...

  6. How do I use the print allowance?
    To redeem the print allowance, enter the code you received on the first page of the Shopping Cart check out process. You'll find a field to "Redeem Print Allowance" on the left side of the page. Click Enter after you've added the code.



    Only one print allowance code can be apply per or...

  7. How much does shipping cost?
    Shipping costs vary per order. You will be shown the price for shipping before you check out. Please note when selecting your shipping method that we DO NOT ship on Saturdays or Sundays right now, so any orders placed on Friday may not be printed and shipped until Monday or Tuesday.

  8. What are the retouching options?
    The options in this drop-down menu include basic retouching on faces, background, or both. This typically means retouching blemishes or softening wrinkles. You can make special requests for your problem areas by clicking on the "edit options" link next to the item in your shopping car...

  9. What is the quality of Orange Photography prints?
    Our fulfillment provider EZPrints, uses the highest end commercial printers and Fujicolor Crystal Archive Paper to produce the highest quality prints you can find on the internet. Other professional photographers have relied on EZPrints to produce their own works of art and we expect that you will b...

  10. What's the difference between Glossy, Lustre and Matte?
    The difference between paper finishes hinges on two values, contrast, and paper surface. Contrast refers to the ability of a paper to record a range of tones from the most extreme white to the richest black. Nearly all photographs will have a full range of tones, but depending on the type of paper y...

  11. When will I receive my prints?
    Your professional photos will arrive at your door in five days to two weeks for regular orders in the continental United States. International orders vary.

  12. Where do you ship to?
    Currently we ship via UPS Global to the following countries (listed alphabetically). Delivery options vary:
    Aruba Australia Austria Bahamas Barbados Belgium Brazil Canada Chile China Colombia Costa Rica Cyprus Czech Republic Denmark England Finland Germany Guyana Hong Kong Hungary Iceland India I...

  13. Why do my photos have white borders and what is cropping?
    Your prints will have white borders when the image size is not exactly the same as the print size. The standard 35mm aspect ratio is 2:3 which is exactly the same as that of a 4"x6" print.  5"x7", 8"x10" and other sizes are not the same aspect ratio and are by default printed with white borders...

  14. Will my prints look exactly like the image that I see on the screen?
    The image on your computer screen is a low-resolution image and is for display purposes only. The prints you'll receive in the mail will be professional quality Fujicolor Crystal Archive Paper prints. In addition, depending on what product you order, some of the images you see on the screen may be s...



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